Shipping policy

Shipping Policy for RavenEdge

Thank you for shopping with RavenEdge. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for full details on processing times, shipping methods, and delivery expectations.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after cut-off times (e.g., 3 PM local time) will be processed the next business day.

  • During peak periods (sales, holidays, or product launches), processing times may be slightly extended.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • International Shipping: 7–15 business days (varies by destination)

Please note: Delivery delays can occasionally occur due to factors beyond our control (e.g., customs delays, courier disruptions).

3. Shipping Locations

RavenEdge currently ships to:

  • United Kingdom

  • Europe

  • Selected international destinations

If your country is not available at checkout, please contact us for assistance.

4. Shipment Confirmation & Tracking

  • Once your order has shipped, you will receive a confirmation email with your tracking number(s).

  • Tracking information will become active within 24–48 hours after dispatch.

5. Customs, Duties & Taxes

  • RavenEdge is not responsible for any customs duties, taxes, or import fees applied to international orders.

  • All additional charges are the responsibility of the customer.

6. Shipping Delays

While we aim to meet all estimated delivery times, RavenEdge is not liable for delays caused by:

  • Courier service interruptions

  • Weather conditions

  • Customs processing

  • Incorrect shipping information provided by the customer

7. Incorrect Address Disclaimer

  • Please ensure all shipping details are correct at checkout.

  • RavenEdge is not responsible for orders shipped to incorrectly provided addresses.

  • If you notice an error, contact us immediately—we will do our best to assist before shipment.

8. Lost or Stolen Packages

  • RavenEdge is not responsible for lost or stolen packages confirmed as delivered by the courier.

  • If your tracking shows delivery but you have not received your package, please contact the courier directly.

9. Damaged Items

If your order arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Provide photos of the damaged item(s) and packaging

  3. We will arrange a replacement or refund where applicable

10. Contact Us

If you have any questions about your order or shipping, please contact our support team:

Email: sales@ravenedge.com
Response Time: Within 24–48 business hours

Thank you for choosing RavenEdge.